Question 1

What is a dynamic QR code?

Accepted Answer

A dynamic QR code is a QR code whose destination URL can be changed after printing. The QR image stays the same, but you control where each scan lands from the dashboard. Static codes can't be changed; dynamic codes can.

Question 2

What's the difference between static and dynamic QR codes?

Accepted Answer

Static QR codes encode the destination URL directly into the image. Once printed, you can't change where they point. Dynamic codes encode a short tracking URL that redirects to your destination, so you can update the destination, schedule changes, or split traffic any time without reprinting.

Question 3

Can I change where my QR code points after I print it?

Accepted Answer

Yes — that's the point of dynamic QR codes. Update the destination from the dashboard and the change takes effect immediately on the next scan. The printed code keeps working.

Question 4

Can I customize the look of my QR codes?

Accepted Answer

Yes. Pick from multiple patterns, corner styles, eye shapes, gradient colors, and add your logo to the center. Download as PNG, SVG, or PDF — SVG is best for print so it scales crisply.

Question 5

What file formats can I download QR codes in?

Accepted Answer

PNG (screen), SVG (scalable for print at any size), and PDF (marketing decks and signage). SVG is recommended for print materials.

Question 6

Do my QR codes ever expire?

Accepted Answer

Codes on paid plans never expire. Free plan codes stay active as long as your account is active. We notify you well in advance of any change.

Question 7

How does scan tracking work?

Accepted Answer

Every scan is logged with timestamp, approximate city-level location, device type, OS, and referrer. Data is anonymized and GDPR-compliant. View it in real time in the dashboard or export as CSV.

Question 8

What scan data do you collect?

Accepted Answer

Timestamp, country/city (approximate, derived from IP), device type, operating system, browser, and referrer. We never collect personally identifying data and never sell scan data.

Question 9

Can I export scan data?

Accepted Answer

Yes — Pro and Business plans include CSV export from the analytics dashboard. Pipe it into your warehouse, BI tool, or attribution model.

Question 10

Is QRTracking really free?

Accepted Answer

Yes. The Free plan includes a generous quota of dynamic QR codes with basic scan analytics, no credit card required. Paid plans add unlimited codes, the mobile pages builder, advanced analytics, and team workspaces.

Question 11

Can I switch plans at any time?

Accepted Answer

Yes. Upgrade or downgrade at any time from the dashboard. Upgrades are charged the prorated difference; downgrades are credited.

Question 12

Is there a free trial for paid plans?

Accepted Answer

Yes — Pro and Business plans include a 14-day free trial. No credit card required to start.

Question 13

Do you offer annual billing?

Accepted Answer

Yes. Annual billing saves about 20% compared to monthly. Switch between monthly and annual any time.

Question 14

What payment methods do you accept?

Accepted Answer

Major credit cards (Visa, Mastercard, American Express) and PayPal. Business plans can also pay via invoice.

Question 15

Can I get a refund?

Accepted Answer

We offer a 30-day money-back guarantee on all paid plans. If you're not satisfied, contact us for a full refund.

Question 16

Can my team work together in one account?

Accepted Answer

Yes. Pro plans support up to 3 team members; Business plans are unlimited. Roles include owner, admin, editor, and viewer, and you can split content across workspaces.

Question 17

Do you have an API?

Accepted Answer

Yes — the Business plan includes API access for programmatic QR code creation, redirect updates, and analytics retrieval.

Question 18

Can I use my own domain for short links?

Accepted Answer

Yes. Custom domains are available on the Business plan. Use a branded short domain like links.yourcompany.com instead of our default.

Question 19

What kinds of businesses use QRTracking?

Accepted Answer

Restaurants for menus, retailers for in-store campaigns, event organizers for tickets and check-in, marketers for tracking print → digital, hospitality teams for room directories, and real estate agents for listings — see the use case pages for industry-specific guides.

Question 20

Can the same QR code work in multiple languages?

Accepted Answer

Yes — geo-route by country or build a multi-language mobile page with a language switcher. The redirect rule decides which destination to send each scanner to.

Question 21

Is my data secure?

Accepted Answer

Yes. We encrypt data in transit and at rest, are GDPR-compliant, and don't sell scan data. Business plans include SSO and additional security features.

Question 22

Can I delete a QR code permanently?

Accepted Answer

Yes — soft-deleted codes go to a trash bin first so you can restore them if needed. From there you can permanently delete them, which removes all scan history too.

Frequently asked questions.

Frequently asked questions

Product

Analytics

Pricing & plans

Team & API

Use cases

Security & privacy

Ready to ship QR codes that earn their keep?